Melissa & Doug Deluxe Standing Easel & Companion Supply Set Bundle
5.0 out of 5 stars Great item....when I finally received all the pieces..rude customer representative soured the deal..., January 12, 2008
By G. Stesiak "Granny Gwen" (Grosse Ile, Michigan)
Durability:4.0 out of 5 stars Fun:5.0 out of 5 stars Educational:5.0 out of 5 stars
I have purchased many Melissa & Doug products for my grandchildren. This year, I ordered 2 of these easels: one shipped directly to an out-of-state granddaughter; the second for another granddaughter who would be at my house Christmas Day.
Grandpa and I began assembling the big "Santa-type" gifts Christmas Eve at 6:00 pm. We had completed 2 race track-train sets and table and chairs when Grandpa opened the easel box. We found no "hardware" and no clips in the box-this meant there would be "no assembly" tonight. Five grandchildren were expected Christmas morning and ALL five were to have a big gift under the tree!
I placed a call to the number at Melissa & Doug and left a message about the incomplete merchandise and my disappointment. Now I needed to find a store open to purchase a different "big" present for my granddaughter.
Granted, I should not have waited until the 11th hour to open and assemble. My past purchase history with Melissa & Doug have been flawless: their merchadise superior. I never expected anything less.
Christmas morning things were fine. "Santa" left a note on the unassembled box that an elf left the nuts and bolts and they would be mailed in 2 weeks. This was satisfactory to her.
Telephone communication began, and on Thursday January 10th, the package arrived. I opened it immediately and ALL the bolts, washers and screws were accounted for but not the "4 colorful clips". I called the Melissa & Doug store. I was not happy that the toy was still incomplete. The representative stated that the clips would be sent out. I remarked that my granddaughter would have to wait another 2 weeks for this Christmas gift and would I be compensated (I was thinking they could at least send an extra roll of paper for our trouble). I was told that "oh she can use it without the clips" and that it wasn't the fault of Melissa & Doug, but the vendor. She became very rude when I stated that the fault is with whomever forgot to pack the box with ALL parts.
This was the wrong attitude to take with a customer. I bought a new, deluxe set (not second-hand or as is) and I paid retail (not reduced, discount or clearance price). I paid, and I expect to get what I paid for when I receive the merchandise -not piece by piece, week by week. THIS WAS AN INCONVENIENCE-having to run around to buy a replacement gift on Christmas Eve, to make an excuse as to why the easel was not ready for her to take home, multiple phone calls had to be made and now I was told I had to wait again!
One mistake, I can overlook...but the second mistake accompanied with rudeness from the Melissa & Doug representative means it will be a cold day at the equator before I buy a product from this company again.
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